.chip-overdue{background:#fbecec;color:var(--error)}.btn-sm{border:0;border-radius:100px;padding:7px 16px;font-size:12.5px;font-weight:700;color:#fff;background:var(--primary-400)}.btn-sm:hover{background:var(--primary-500)}.btn-sm[disabled]{background:var(--neutral-200);color:var(--ink-3);cursor:not-allowed}.pills{display:flex;gap:6px;flex-wrap:wrap}.pill{border:1px solid var(--rule);border-radius:100px;padding:5px 12px;font-size:12.5px;color:var(--ink-2);background:var(--bg-card);font-weight:500}.pill:hover{border-color:var(--primary-200);color:var(--primary-600);background:var(--primary-50)}.pill.on{background:var(--primary-400);border-color:transparent;color:#fff;font-weight:700}.pill .n{font-family:var(--mono);font-size:11px;margin-left:3px}.capbar{display:flex;gap:8px;overflow-x:auto;padding:4px 2px;scrollbar-width:none;-webkit-overflow-scrolling:touch}.capbar::-webkit-scrollbar{display:none}.cap{flex:0 0 auto;border:1px solid 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30px;box-shadow:0 -8px 30px #1018281f}.sheet .st{font-weight:700;font-size:15px;margin-bottom:4px}.sheet .ss{color:var(--ink-3);font-size:12.5px;margin-bottom:14px}.sheet .sheet-main{display:flex;flex-direction:column}.big-btn{width:100%;padding:15px 16px;font-size:15px;font-weight:600;border-radius:14px;border:1px solid var(--rule);background:var(--bg-page);margin-bottom:10px;text-align:left;color:var(--ink)}.big-btn:hover{border-color:var(--primary-200);background:var(--primary-50);color:var(--primary-600)}.big-btn small{display:block;font-weight:400;font-size:12px;color:var(--ink-3);margin-top:2px}.sheet textarea{width:100%;border:1px solid var(--rule);border-radius:12px;padding:11px 13px;font-size:14px;font-family:var(--sans);background:var(--bg-page);min-height:96px;resize:vertical;margin-bottom:12px}.sheet textarea:focus{outline:2px solid var(--primary-200);border-color:var(--primary-400)}.sheet .sacts{display:flex;gap:10px;justify-content:flex-end}.welcome{background:var(--primary-50);border:1px solid var(--primary-200);border-radius:14px;padding:14px 18px;font-size:13px;color:var(--primary-700)}.event-card{background:var(--bg-card);border:1px solid var(--rule);border-radius:14px;padding:16px 18px}.event-head .sp{flex:1}.event-head>span:first-child{font-size:15px}.ev-body{margin-top:8px;font-size:13px;color:var(--ink-2);white-space:pre-wrap}.ev-toggle{margin-top:8px;font-size:12px;color:var(--primary-500);font-weight:500;background:none;border:0;padding:0;cursor:pointer}.load-more{display:block;margin:6px auto 0}.workbench{display:grid;grid-template-columns:280px minmax(0,1fr) 360px;height:var(--tp-height, calc(100vh - 140px) );min-height:480px;border:1px solid var(--rule);border-radius:14px;overflow:hidden;background:var(--bg-card)}.workbench .pane{min-width:0;min-height:0;display:flex;flex-direction:column;overflow:hidden;overscroll-behavior:contain}.workbench .pane-l{border-right:1px solid var(--rule);background:var(--bg-card)}.workbench .pane-m{background:var(--bg-page)}.workbench .pane-r{border-left:1px solid var(--rule);background:var(--bg-card);overflow-y:auto}.pane-l .l-filters{flex:0 0 auto;background:var(--bg-card);padding:12px 12px 10px;border-bottom:1px solid var(--rule)}.pane-l .l-filters .search{display:flex;align-items:center;gap:8px;margin-bottom:10px;background:var(--bg-page);border:1px solid var(--rule);border-radius:100px;padding:7px 14px;color:var(--ink-3);font-size:13px}.pane-l .l-filters .search input{flex:1;min-width:0;border:0;background:none;outline:none;font-size:13px;font-family:var(--sans);color:var(--ink)}.pane-l .l-list{flex:1 1 auto;overflow-y:auto}.l-skeleton{padding:8px 12px}.l-skeleton .skrow{height:44px;border-radius:10px;margin-bottom:8px;background:linear-gradient(90deg,var(--bg-inset) 25%,var(--neutral-200) 37%,var(--bg-inset) 63%);background-size:400% 100%;animation:tp-shimmer 1.3s ease infinite}@keyframes tp-shimmer{0%{background-position:100% 0}to{background-position:-100% 0}}.l-empty{padding:24px 12px}.pane-l .group{border-bottom:1px solid var(--rule)}.pane-l .group-head{display:flex;align-items:center;gap:8px;width:100%;padding:9px 12px;font-size:12.5px;color:var(--ink-2);font-weight:600;text-align:left;background:none;border:0;cursor:pointer}.pane-l .group-head:hover{background:var(--bg-page)}.pane-l .group-head .arrow{font-size:10px;color:var(--ink-3);transition:transform .15s;font-family:var(--mono)}.pane-l .group-head .cnt{margin-left:auto;font-family:var(--mono);font-size:11px;color:var(--ink-3)}.pane-l .group.closed .arrow{transform:rotate(-90deg)}.pane-l .group.closed .group-body{display:none}.pane-m .m-head{flex:0 0 auto;background:var(--bg-page);padding:18px 24px 12px;border-bottom:1px solid var(--rule)}.pane-m .m-head .nm{font-size:19px;font-weight:700;letter-spacing:-.01em}.pane-m .m-head .sub{display:flex;align-items:center;gap:8px;margin-top:6px;flex-wrap:wrap}.pane-m .m-head .sub .last{font-family:var(--mono);font-size:11px;color:var(--ink-3)}.pane-m .m-head .sub .sp{flex:1}.pane-m .m-body{flex:1 1 auto;overflow-y:auto;padding:18px 24px 60px}.pane-m .m-body>*{max-width:720px}.pane-m .m-placeholder{flex:1 1 auto;display:flex;align-items:center;justify-content:center;padding:40px 24px}.chip-stg{font-size:10.5px;padding:2px 8px}.pane-r .r-wrap{padding:18px 16px 60px;display:flex;flex-direction:column;gap:14px}.pane-r .r-top{display:flex;gap:8px;align-items:center}.pane-r .coach-btn{flex:1}.pane-r .drawer-close{display:none}.scrim{display:none;position:fixed;top:0;right:0;bottom:0;left:0;background:#1a1d2052;z-index:40}.btn-detail{display:none}@media (max-width: 1099.98px){.workbench{grid-template-columns:280px minmax(0,1fr)}.workbench .pane-r{position:fixed;top:var(--portal-topbar-h, 56px);right:0;bottom:0;width:min(360px,88vw);z-index:50;border-left:1px solid 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.capbar-wrap>*{padding-left:12px;padding-right:12px}.mobshell .list{display:flex;flex-direction:column;gap:12px}.mobshell .more-btn{display:block;margin:16px auto 4px}.mobshell .group{margin-bottom:12px}.mobshell .group-head{display:flex;align-items:center;gap:8px;width:100%;border:1px solid var(--rule);background:var(--bg-card);border-radius:12px;padding:10px 14px;font-size:13px;color:var(--ink-2);text-align:left}.mobshell .group-head:hover{border-color:var(--primary-200)}.mobshell .group-head .arrow{font-size:10px;color:var(--ink-3);width:12px;transition:transform .15s}.mobshell .group.open .group-head .arrow{transform:rotate(90deg)}.mobshell .group-head .sname{flex:1;font-weight:700}.mobshell .group-head .cnt{font-family:var(--mono);font-size:11px;color:var(--ink-3)}.mobshell .group-body{display:none;flex-direction:column;gap:12px;padding:12px 0 4px}.mobshell .group.open .group-body{display:flex}.mobshell .backrow{margin:2px 2px 14px}.mobshell .backrow button{border:0;background:none;color:var(--primary-500);font-size:13.5px;font-weight:600;padding:4px 0}.mobshell .backrow button:hover{color:var(--primary-600)}.mobshell .dhead{background:var(--bg-card);border:1px solid var(--rule);border-radius:14px;padding:18px 20px;box-shadow:0 1px 2px #1018280a;margin-bottom:12px}.mobshell .dhead .dn{font-size:17px;font-weight:700}.mobshell .dhead .dn .cc-en{font-size:12.5px;font-weight:400;color:var(--ink-3);margin-left:8px}.mobshell .dhead .dm{margin-top:5px;font-family:var(--mono);font-size:11.5px;color:var(--ink-3);display:flex;align-items:center;gap:8px;flex-wrap:wrap}.mobshell .nextcard{background:var(--bg-card);border:1px solid var(--primary-200);border-radius:14px;padding:16px 20px;box-shadow:0 4px 14px -8px #4a90d959;margin-bottom:16px}.mobshell .nextcard .nt{font-family:var(--mono);font-size:10.5px;letter-spacing:.14em;color:var(--primary-500);font-weight:700;margin-bottom:6px}.mobshell .nextcard .ng{font-weight:700;font-size:14.5px;margin-bottom:10px}.mobshell .nextcard .nacts{display:flex;gap:8px;flex-wrap:wrap}.mobshell .page-title{font-size:19px;font-weight:700;letter-spacing:-.01em;margin:2px 2px 4px}.mobshell .page-sub{color:var(--ink-3);font-size:12.5px;margin:0 2px 16px}.mobshell .iq-preview{color:var(--ink-2);font-size:12.5px;margin-top:7px;overflow:hidden;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical}.mobshell .chip-today{color:#fff;background:var(--primary-400)}.mobshell .mine-card{background:var(--bg-card);border:1px solid var(--rule);border-radius:14px;padding:20px;box-shadow:0 1px 2px #1018280a;margin-bottom:14px}.mobshell .mine-top{display:flex;align-items:center;gap:14px}.mobshell .avatar{width:46px;height:46px;border-radius:50%;background:var(--primary-50);color:var(--primary-600);display:flex;align-items:center;justify-content:center;font-weight:700;font-size:16px;flex:0 0 46px}.mobshell .mine-row{display:flex;align-items:center;gap:10px;padding:13px 2px;border-bottom:1px dashed var(--rule);font-size:14px;cursor:pointer}.mobshell .mine-row:last-child{border-bottom:0}.mobshell .mine-row:hover{color:var(--primary-600)}.mobshell .mine-row .arr{margin-left:auto;color:var(--ink-3);font-size:12px}.mobshell .mono{font-family:var(--mono);font-size:11.5px;color:var(--ink-3)}.mobshell .fab{position:fixed;right:max(16px,calc(50% - 304px));bottom:92px;z-index:55;border:0;border-radius:100px;padding:14px 22px;font-size:15px;font-weight:700;color:#fff;background:var(--primary-400);box-shadow:0 6px 18px -6px #4a90d98c}.mobshell .fab:hover{background:var(--primary-500)}.mobshell .tabbar{display:flex;position:fixed;bottom:0;left:0;right:0;background:var(--bg-card);border-top:1px solid var(--rule);z-index:70;padding-bottom:env(safe-area-inset-bottom)}.mobshell .tabbar button{flex:1;border:0;background:none;padding:7px 0 9px;font-size:11px;color:var(--ink-3)}.mobshell .tabbar button.on{color:var(--primary-500);font-weight:700}.mobshell .tabbar .ico{display:block;font-size:18px;margin-bottom:1px}.mobshell .tab-badge{display:inline-block;min-width:16px;padding:0 4px;margin-left:3px;border-radius:100px;background:var(--error);color:#fff;font-family:var(--mono);font-size:9.5px;font-weight:700;line-height:15px;vertical-align:top}}:root{--primary-50: #EBF3FB;--primary-200: #A1C9ED;--primary-400: #4A90D9;--primary-500: #3A78C2;--primary-600: #2D61A5;--primary-700: #214A88;--success: #2E7D4F;--warning: #E6A817;--warning-ink: #9A7400;--error: #D43B3B;--bg-page: #FAFBF9;--bg-card: #FFFFFF;--bg-inset: #F4F5F2;--rule: #E2E4DD;--ink: #1A1D20;--ink-2: #4A5057;--ink-3: #8B8F86;--neutral-200: #E9ECEF;--sans: -apple-system, "PingFang SC", "HarmonyOS Sans SC", "Microsoft YaHei", Helvetica, Arial, sans-serif;--mono: "SF Mono", "Menlo", Consolas, "Courier New", monospace}*{box-sizing:border-box;margin:0}body{background:var(--bg-page);color:var(--ink);font-family:var(--sans);font-size:14px;line-height:1.6}a{color:var(--primary-500);text-decoration:none}button{font-family:var(--sans);cursor:pointer}.shell{max-width:1040px;margin:0 auto;padding:0 20px 60px}.topbar{display:flex;align-items:center;gap:14px;padding:18px 0;border-bottom:1px solid var(--rule);margin-bottom:26px}.brand{font-family:var(--mono);font-size:12px;letter-spacing:.18em;text-transform:uppercase;color:var(--primary-500);font-weight:700}.topbar .spacer{flex:1}.topbar .who{color:var(--ink-3);font-size:12.5px}.topbar select{border:1px solid var(--rule);border-radius:8px;padding:4px 8px;background:var(--bg-card)}.btn{display:inline-block;border:0;border-radius:100px;padding:10px 24px;font-size:14px;font-weight:700;color:#fff;background:var(--primary-400)}.btn:hover{background:var(--primary-500)}.btn[disabled]{background:var(--neutral-200);color:var(--ink-3);cursor:not-allowed}.btn-ghost{background:none;border:1px solid var(--rule);color:var(--ink-2);font-weight:500;padding:6px 14px;font-size:12.5px}.btn-ghost:hover{border-color:var(--primary-200);color:var(--primary-600);background:var(--primary-50)}.card{background:var(--bg-card);border:1px solid var(--rule);border-radius:14px;padding:22px 24px;box-shadow:0 1px 2px #1018280a}.auth-card{max-width:400px;margin:10vh auto 0}.auth-card h1{font-size:20px;margin-bottom:4px}.auth-card .sub{color:var(--ink-3);font-size:12.5px;margin-bottom:20px}.field{margin-bottom:14px}.field label{display:block;font-size:12px;color:var(--ink-2);margin-bottom:4px}.field input{width:100%;border:1px solid var(--rule);border-radius:10px;padding:10px 12px;font-size:14px;background:var(--bg-page)}.field input:focus{outline:2px solid var(--primary-200);border-color:var(--primary-400)}.form-error{color:var(--error);font-size:12.5px;margin:8px 0;min-height:1em}.page-title{font-size:22px;font-weight:700;letter-spacing:-.01em;margin-bottom:4px}.page-sub{color:var(--ink-3);font-size:12.5px;margin-bottom:22px}.cust-list{display:flex;flex-direction:column;gap:12px}.cust-row{display:flex;align-items:center;gap:16px;padding:16px 20px}.cust-row:hover{border-color:var(--primary-200)}.cust-row .name{font-weight:700;font-size:15px}.cust-row .meta{color:var(--ink-3);font-size:12px;font-family:var(--mono)}.cust-row .spacer{flex:1}.chip{display:inline-block;font-family:var(--mono);font-size:11px;font-weight:700;padding:3px 10px;border-radius:100px;background:var(--bg-inset);color:var(--ink-2)}.chip-grade-A{color:#fff;background:linear-gradient(120deg,#4a90d9,#6fc9e8 35%,#b4a7e8 68%,#f0b4d8)}.chip-grade-B{color:#fff;background:var(--primary-400)}.chip-grade-C{background:var(--primary-50);color:var(--primary-600)}.chip-grade-D{background:#fbecec;color:var(--error)}.chip-mail{background:var(--primary-50);color:var(--primary-600)}.chip-wa{background:#e8f5ec;color:var(--success)}.chip-call{background:#fdf3dc;color:var(--warning-ink)}.chip-today{color:#fff;background:var(--primary-400)}.timeline{display:flex;flex-direction:column;gap:14px;margin-top:20px}.event-head{display:flex;align-items:center;gap:10px;margin-bottom:8px}.event-head .t{font-family:var(--mono);font-size:11px;color:var(--ink-3)}.event-head .ty{font-weight:700;font-size:13.5px}.inquiry-text{background:var(--bg-inset);border-radius:10px;padding:12px 14px;font-size:13px;color:var(--ink-2);white-space:pre-wrap;max-height:220px;overflow:auto}.report-frame{width:100%;border:0;border-radius:10px;background:#fff;min-height:320px}.step-card{border:1px solid var(--rule);border-radius:12px;padding:16px 18px;margin-top:10px}.step-card.today{border-color:var(--primary-200);box-shadow:0 4px 14px -6px #4a90d959}.step-head{display:flex;align-items:center;gap:10px}.step-head .n{font-family:var(--mono);font-size:11px;letter-spacing:.14em;color:var(--primary-500);font-weight:700}.step-head .d{font-family:var(--mono);font-size:11px;color:var(--ink-3)}.step-head .spacer{flex:1}.step-goal{font-weight:700;font-size:13.5px;margin:8px 0 4px}.step-body{font-size:13px;color:var(--ink-2);white-space:pre-wrap}.draft-box{background:var(--bg-inset);border-radius:10px;padding:12px 14px;margin:8px 0;font-size:13px;white-space:pre-wrap;position:relative}.draft-box .copy{position:absolute;top:8px;right:8px}.nav-links{display:flex;gap:4px;margin-left:8px}.nav-links a{padding:5px 14px;border-radius:100px;font-size:13px;font-weight:500;color:var(--ink-2)}.nav-links a:hover{background:var(--primary-50);color:var(--primary-600)}.nav-links a.active{background:var(--primary-400);color:#fff;font-weight:700}.filter-row{display:flex;align-items:center;gap:10px;flex-wrap:wrap;margin-bottom:18px}.filter-row input[type=date]{border:1px solid var(--rule);border-radius:8px;padding:5px 8px;font-size:12.5px;background:var(--bg-card);color:var(--ink);font-family:var(--sans)}.filter-row .filter-sep{width:1px;height:18px;background:var(--rule)}.chip-toggle{border:1px solid var(--rule);background:var(--bg-card);color:var(--ink-3);cursor:pointer}.chip-toggle:hover{border-color:var(--primary-200);color:var(--primary-600)}.chip-toggle.chip-on{border-color:transparent}.inq-row{padding:14px 20px}.inq-head{display:flex;align-items:center;gap:10px;cursor:pointer}.inq-head .name{font-weight:700;font-size:14px}.inq-head .meta,.inq-row .meta{color:var(--ink-3);font-size:12px;font-family:var(--mono)}.inq-head .spacer{flex:1}.inq-preview{color:var(--ink-2);font-size:12.5px;margin-top:6px;overflow:hidden;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical}.inq-detail{margin-top:10px;display:flex;flex-direction:column;align-items:flex-start;gap:8px}.inq-skipped{opacity:.55}.pager{display:flex;justify-content:center;gap:12px;margin-top:18px}.empty{text-align:center;color:var(--ink-3);padding:60px 0}.loading{color:var(--ink-3);padding:40px 0;text-align:center}.footer-note{margin-top:40px;font-family:var(--mono);font-size:11px;color:var(--ink-3)}:root{--portal-topbar-h: 56px}.portal-root{min-height:100vh}.app-topbar{position:sticky;top:0;z-index:60;height:var(--portal-topbar-h);display:flex;align-items:center;gap:14px;padding:0 18px;background:var(--bg-card);border-bottom:1px solid var(--rule)}.app-topbar .spacer{flex:1}.app-topbar .who{color:var(--ink-3);font-size:12.5px;white-space:nowrap}.app-topbar select{border:1px solid var(--rule);border-radius:8px;padding:4px 8px;background:var(--bg-card)}.main-narrow{max-width:1040px;margin:0 auto;padding:26px 20px 60px}.main-full{--tp-height: calc(100vh - var(--portal-topbar-h))}@media (max-width: 719.98px){.app-topbar .nav-links{display:none}}.toast{position:fixed;left:50%;bottom:32px;transform:translate(-50%) translateY(20px);background:var(--ink);color:#fff;font-size:13px;padding:10px 22px;border-radius:100px;opacity:0;pointer-events:none;z-index:99;transition:opacity .2s,transform .2s;white-space:nowrap;max-width:92vw;overflow:hidden;text-overflow:ellipsis}.toast.show{opacity:1;transform:translate(-50%) translateY(0)}